Your account. Your choice.

Request deletion of your Latchie account and associated data, operated by TEN COMMERCE SDN BHD.

Delete inside Latchie

Open Settings → Data, privacy & support → Delete my account → Review account deletion. Verify your sign-in, review the affected household, then type DELETE and confirm.

Unable to use the app?

Email support@latchie.my from the email linked to your account. Say that you want to delete your Latchie account. If you used Apple Hide My Email, mention that and provide the relay address if available.

We will verify that the request is yours before deleting anything. Never send your password, verification code or unnecessary baby records.

Request account deletion

What gets deleted?

Household owner: your account and owned households, including baby profiles and care records.
Caregiver: your account and household membership. Shared care records remain with their household owner, with your account attribution removed.

Database backups expire within seven days. Exported files and copies on other people’s devices remain under their control. A minimal deletion-status identifier remains to stop old sessions restoring a deleted account. Payment records may be retained where needed for fraud prevention, billing updates or legal obligations; deleting an account does not restore baby records through payment updates.

Cancel subscriptions separately in Google Play or your Apple account, wherever you subscribed. Deleting the app or your Latchie account does not automatically cancel a store subscription.

For partial data removal or help with exporting your records, contact support before deleting your account.