Terms
Terms of use / Terma penggunaan
1 October 2026
Use Latchie only as a parent or authorised caregiver. Keep sign-in details private and invite trusted caregivers. You are responsible for the accuracy of information you enter. Estimates are references, not a diagnosis, prescription, emergency service or guarantee of longer sleep. Follow your clinician’s advice and baby’s cues; do not delay care based on the app.
The current trial lasts 14 days. After it ends, active access is needed for logging and estimates; saved records remain viewable and exportable. Latchie Plus offers monthly or yearly subscriptions with the same features. The price and billing period for your App Store region are shown before purchase. Apple charges your Apple Account on confirmation. Subscriptions renew automatically unless cancelled at least 24 hours before the current period ends; your account is charged for renewal within 24 hours before that period ends. Manage or cancel in your Apple Account subscription settings. Access continues through the paid period after cancellation. The app’s 14-day trial needs no payment method and does not renew automatically. Choosing an Apple subscription starts paid billing immediately and does not add another free trial. Deleting the app or Latchie account does not cancel your Apple subscription. For Apple purchase refunds, use reportaproblem.apple.com; eligibility is determined by Apple and applicable law.
Google Play subscriptions
Subscriptions bought on Android are billed through Google Play and renew automatically unless cancelled through Google Play. Google shows the price, billing period and purchase confirmation before you agree. The app's 14-day trial is separate; starting a paid subscription starts store billing. Removing the app or deleting your Latchie account does not cancel the store subscription. Manage cancellation and refund requests through the relevant store. After Latchie access expires, saved records remain available to view and export.
Owners control their household and may delete its shared records. Export a copy if needed. Service availability and estimates may change as Latchie develops. Contact us about errors, access problems or disputes. These terms do not exclude rights that cannot lawfully be excluded. The Apple Standard End User License Agreement also applies to the iOS app: Terms of Use (EULA).
Website subscriptions
Web subscriptions are billed by Stripe in Malaysian ringgit: RM14.90 per month or RM99.90 per year, as confirmed at checkout. Your bank may apply currency conversion and fees. Payment starts when you subscribe, with no additional free trial, and renews automatically until cancelled. Only the household owner can manage billing. In the web app, open Settings, View plans, then Manage web subscription to update your payment method or cancel before your next renewal. Cancellation normally keeps access through the paid period. Deleting your Latchie account cancels its web subscription immediately and deletes the owned household; it does not automatically refund previous payments. For web payment or refund requests, contact support@latchie.my. These terms do not limit your applicable statutory rights.
Gunakan Latchie hanya sebagai ibu bapa atau penjaga yang diberi kuasa. Lindungi maklumat log masuk dan jemput penjaga yang dipercayai. Anda bertanggungjawab terhadap ketepatan maklumat yang dimasukkan. Anggaran ialah rujukan, bukan diagnosis, preskripsi, perkhidmatan kecemasan atau jaminan tidur lebih lama. Ikuti nasihat klinik dan isyarat bayi; jangan tangguhkan penjagaan berdasarkan aplikasi.
Percubaan semasa berlangsung 14 hari. Selepas itu, akses aktif diperlukan untuk merekod dan menggunakan anggaran; rekod tersimpan masih boleh dilihat dan dieksport. Latchie Plus menawarkan langganan bulanan atau tahunan dengan ciri yang sama. Harga dan tempoh bil bagi rantau App Store anda ditunjukkan sebelum pembelian. Apple mengenakan caj pada Akaun Apple anda selepas pengesahan. Langganan diperbaharui secara automatik kecuali dibatalkan sekurang-kurangnya 24 jam sebelum tempoh semasa tamat; caj pembaharuan dikenakan dalam 24 jam sebelum tempoh tersebut tamat. Urus atau batalkan melalui tetapan langganan Akaun Apple. Akses kekal sehingga tempoh berbayar tamat selepas pembatalan. Percubaan aplikasi selama 14 hari tidak memerlukan kaedah pembayaran dan tidak diperbaharui secara automatik. Memilih langganan Apple memulakan pembayaran serta-merta tanpa percubaan percuma tambahan. Pemadaman aplikasi atau akaun Latchie tidak membatalkan langganan Apple. Permintaan bayaran balik Apple boleh dibuat melalui reportaproblem.apple.com; kelayakan ditentukan oleh Apple dan undang-undang yang terpakai.
Langganan Google Play
Langganan yang dibeli pada Android dibilkan melalui Google Play dan diperbaharui secara automatik kecuali dibatalkan melalui Google Play. Google menunjukkan harga, tempoh bil dan pengesahan pembelian sebelum anda bersetuju. Percubaan aplikasi selama 14 hari adalah berasingan; memilih langganan berbayar memulakan bil kedai. Memadam aplikasi atau akaun Latchie tidak membatalkan langganan kedai. Urus pembatalan dan permintaan bayaran balik melalui kedai yang berkenaan. Selepas akses Latchie tamat, rekod tersimpan masih boleh dilihat dan dieksport.
Pemilik mengawal isi rumah dan boleh memadam rekod bersama. Eksport salinan jika diperlukan. Ketersediaan dan anggaran mungkin berubah semasa pembangunan Latchie. Hubungi kami tentang ralat, akses atau pertikaian. Terma ini tidak mengecualikan hak yang tidak boleh dikecualikan secara sah. Perjanjian Lesen Pengguna Akhir Standard Apple turut terpakai pada aplikasi iOS.
Langganan laman web
Langganan web dibilkan oleh Stripe dalam ringgit Malaysia: RM14.90 sebulan atau RM99.90 setahun, seperti disahkan semasa pembayaran. Bank anda mungkin mengenakan penukaran mata wang dan fi. Pembayaran bermula apabila anda melanggan, tanpa percubaan percuma tambahan, dan diperbaharui secara automatik sehingga dibatalkan. Hanya pemilik isi rumah boleh mengurus bil. Dalam aplikasi web, buka Settings, View plans, kemudian Manage web subscription untuk mengemas kini kaedah pembayaran atau membatalkan sebelum pembaharuan seterusnya. Pembatalan biasa mengekalkan akses sehingga tempoh berbayar tamat. Pemadaman akaun Latchie membatalkan langganan web serta-merta dan memadam isi rumah milik anda; ia tidak memulangkan pembayaran terdahulu secara automatik. Untuk pertanyaan pembayaran atau bayaran balik web, hubungi support@latchie.my. Terma ini tidak mengehadkan hak anda di sisi undang-undang.
TEN COMMERCE SDN BHD
A-3-3, Plaza Bukit Jalil (Aurora Place), No. 1, Persiaran Jalil 1, Bandar Bukit Jalil, 57000 Kuala Lumpur, W.P. Kuala Lumpur, Malaysia